Local Government's Role

LGNSW works with councils to promote access and inclusion of people with a disability in their community. Our work in disability is supported by financial assistance from the NSW Government.

Local government recognises that people with a disability have a right to quality facilities and services that enable them to live and fully participate in their communities. 

Improved physical access to community and privately-owned facilities is encouraged by local government.

Inclusive Tourism

Inclusive Tourism is a growth market. It refers to tourism services and products that make people of all abilities feel welcome and wanted as customers. LGNSW has been leading a project to help councils and businesses provide better customer service to help capture the Inclusive Tourism market.

The project is jointly funded by LGNSW, NSW Family and Community Services, the Australian Tourism Demand Driver Infrastructure Program administered by the NSW Department of Industry, NSW Family and Community Services and the University of Technology Sydney.

As part of the project a new online learning course has been developed that makes the case for Inclusive Tourism and explains how to tap into the market. A set of digital and written content has also been produced to help promote the online course and the Inclusive Tourism market.

Disability Inclusion Action Plans (DIAP)

Under the Disability Inclusion Act 2014, councils were required to develop Disability Inclusion Action Plans by 1 July 2017.

A Disability Inclusion Action Plan demonstrates local government’s commitment to people with a disability on improving access to services, facilities and jobs and is also designed to change perceptions about people with a disability.

LGNSW held forums to support DIAP planning around NSW. View presentations on the forums page.

DIAP Guides - Templates and Resources

Standalone DIAP

Integrated DIAP

Adapt existing DAP

Adapt a DIAP to new amalgamated council area

DIAP Questions and Answers


Download the guidelines, adapted for local government, below:

Additional Resources

Download additional resources below to you with disability inclusion action planning:

Council DIAPs


Events and Resources

Aged and Disability Forum 2018

LGNSW is holding a one-day forum to bring together local council ageing and disability staff and sector support officers.  The forum is an opportunity to develop strategies for councils’ service delivery in light of current aged and disability care reforms. The forum is funded by the Commonwealth Department of Health and NSW Family and Community Services.

The Forum will be facilitated by Jenny Bray from Jenny Bray Training and Consulting and provide:

  • Updates on the aged and disability reforms
  • Case studies and best practice of local councils in aged and disability service provision
  • Scenario planning – preparing for June 2018 and beyond
  • Services for all – engaging with marginalised communities, and
  • Networking sessions with other councils – what is working and what can we do better.

Download the draft program here (pdf)

The Forum will be on Friday 16 March from 10am to 4pm and will be held at the Portside Centre, Symantec House, 207 Kent St Sydney.

The venue is conveniently located within walking distance to Wynyard Station, Wynyard buses, Kent St car parks and approx. 20 minute drive from Sydney airport. Travel assistance is available from LGNSW if required.

Registration forms can be accessed at LGNSW Aged & Disability Forum .



Past events

Inclusive Tourism Networking Events

LGNSW held a series of morning networking events across NSW which focus on Inclusive Tourism, including:

  • The compelling business case for inclusive tourism - how can businesses and councils take advantage of the emerging market for accessible travel and recreation
  • Small changes that businesses can make to enhance accessibility and increase profits
  • Providing the best possible customer service
  • Uploading the right information to digital tourism databases
  • Understanding older people, people with disability and carers as consumers 

Presenters included:

  • The NSW Business Chamber
  • TripAdvisor
  • Destination NSW
  • Local Government NSW
  • The Australian Tourism Data Warehouse

Aged and Disability Forum

LGNSW hosted an Aged and Disability Forum for NSW councils on 14 March 2017.

The forum was funded and supported by the Department of Health and Family and Community Services.

The forum was used as a platform to inform and support councils on the aged and disability care reforms and to discuss the implications for their services.    

Forum presentations are available for download:

To further prepare councils for the sector reforms, LGNSW also offered the following training:

Marketing in Community Care - 15 June 2017

Workforce Planning in Community Care - 20 June 2017

Past Inclusive Tourism networking event locations and dates:

  • Parramatta: Wednesday 15 November
  • Batemans Bay: Tuesday 1 August
  • Bega: Wednesday 2 August
  • Ballina: Tuesday 15 August
  • Port Macquarie: Wednesday 16 August
  • Tamworth: Thursday 17 August
  • Parkes: Monday 28 August
  • Orange: Tuesday 29 August
  • Blue Mountains: Wednesday 30 August
  • Broken Hill: Wednesday 6 September
  • Wagga Wagga: Tuesday 19 September


Disability Report

In 2013 LGNSW commissioned a report with funding from NSW Family and Community Services to provide an understanding of the current planning undertaken by NSW councils to support access for inclusion for people with disability. The draft report (PDF, 1.8MB) is available for download.

International Day of People with a Disability

We support International Day of People with a Disability (IDPWD), an official day celebrating the achievements of people with a disability. The day is part of a worldwide celebration which occurs on 3 December each year.